Christmas Extended Returns
Our extended Christmas returns policy is valid from from 21st October 2019 and you’ll have until 20 January 2020 to return purchases bought during this time.
Dispatch & Delivery
All orders are dispatched within 1 working days, sooner whenever possible
- For small items with an approx. weight less than 1.5Kg we may use Royal Mail First Class Recorded Delivery.
- Free shipping delivery estimates are within 3-5 working days
- Sorry, but we don't deliver to PO Box and BFPO addresses
- Shipping to N.Ireland, Highlands or Offshore UK destination by Express Delivery will cost more as courier companies charge extra and this will have to be passed on. We currently do not ship to the Channel Islands.
The following postcodes will be chargeable as couriers charge more for delivery to these areas
Highlands & Island Postcodes
Scottish Highlands - AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PH42-44, ZE1-3
- For Express delivery we will use DPD Local with a 24 hour delivery option and DPD will provide a time slot for delivery.
- Our cut-off times for a Saturday Delivery is by 10am Friday. Please make sure you choose the correct delivery method during checkout for this service. This service is only available for the UK Mainland areas.
- DPD Local may also send you a text indicating your exact hour of delivery.
- The person who signs for the item must be 18 years of age or older
- It is the buyer’s responsibility to check the goods when received are in a satisfactory condition.
- When you order arrives damaged or is faulty upon delivery, we will exchange the product at our expense if the item is still in stock. If not a full refund will be issued
- Damages must be reported within 48 hours of delivery as we are not able to claim for damage from a courier if it goes passed this time
- We may require digital pictures of the contents and packaging
- Please note that we do not supply parts however, in some instances where a part is faulty we may ask you to send just that one part for us to exchange.
- Items may be returned within 30 days of receipt. Please see above for extended returns policy during Christmas
- The goods must be returned back to us in a new condition, unused and complete with all accessories, instructions, and packing.
- We do not accept return of Health & Beauty products once the product seal has been opened for Hygiene reasons.
- All returns will be inspected and processed for refund.
- We must authorise returns prior to sending back to us
EU & International Returns Policy
- International buyers can still return items but must be aware that P+P costs back to us are higher than we may have charged and are payable by the buyer
- We will accept all faulty and return products reported within 30 days from delivery. Please note that we are unable to refund any shipping charges vice-versa for the product due to high delivery costs